Help centre

How can we help?

Browse guides by topic or search for a specific answer. Can't find what you need? Contact us — we read every message.

Getting started

Set up your account and find your way around Blumi.

Create your Blumi account

A 60-second walk-through of signing up and choosing your role.

Invite a participant to your workspace

How to send an enrolment link to a participant and what they'll see.

Finding your way around Blumi

Where each section lives and the quickest way to get back home.

For participants

Using Blumi as the person being supported.

Doing a daily mood check-in

A two-tap routine that builds a gentle picture over time.

Using Blumi when you're the participant

A plain-language guide for the person being supported.

Keeping private notes and journal entries

Use the journal for thoughts you don't want to share.

Families & carers

Helping someone you love thrive with Blumi.

Supporting someone you love

Small ways to show up well in Blumi as a family member or carer.

Sharing context with school

How to share a one-page handover with teachers and aides.

Using co-regulation prompts together

Short, repeatable scripts you can run when emotions are high.

Practitioners & support workers

Day-to-day use for the team supporting a participant.

Logging a behaviour incident

Capture what happened in a respectful, useful way.

Setting goals that mean something

Choose goals the participant has actually opted into.

Writing case notes that age well

Notes you'd be comfortable reading back in a plan review.

Billing & plans

Subscriptions, invoices and NDIS questions.

Managing your subscription

Where to update payment details and download invoices.

Generating NDIS-friendly invoices

Turn participant sessions into invoices your plan manager will love.

Exporting your data

Get a complete copy of what Blumi holds about you or a participant.

Privacy & safety

Who can see what, and how to keep accounts safe.

Who can see what

A plain-English map of access in Blumi.

Turning on two-factor authentication

One-time codes from your phone, in under two minutes.

Deleting your account or organisation

How to remove your data from Blumi for good.